In the event of a service disruption at Canada Post, please note that we will use an alternate courier to ensure the timely delivery of your online purchase. P.O. Box addresses may experience delays.
We ship anywhere within Canada and the United States.
What delivery method do you use?
We understand it is important that your items arrive in good hands and on time. This is why we use Canada Post. Great detail has been put into our system to ensure that the gifts you order will get to their destination no matter where that may be.
How long does shipping take?
Your shipping time will vary according to the method (ground / air), geographic location of the package destination and number of items ordered. During the ordering process you will be given the shipping costs and estimated delivery time. Orders will be processed for delivery within 10 Business Days of receipt (sometimes longer during the Christmas season). Any orders received after 6:00pm Pacific Standard Time will be processed the following business day.
How much does shipping cost?
Shipping costs are the responsibility of the customer and will be included at the end of the transaction process. The costs are based on your postal code, items ordered, and type of shipping service selected. If shipping within Canada the appropriate taxes as per the Province being shipped to will apply. This will be calculated and shown during the "check-out" process and on your final invoice.
Will I get a tracking number for my shipment?
Yes, once your order ships out of our warehouse you will receive an email from Canada Post which includes the tracking number of your package. If you don't see this email, please check your junk mail or bulk mail folder. If you don't receive your receipt nor tracking information via email then you likely typed in your email address incorrectly. You can contact us to get a copy of your receipt and your shipping tracking number at email@example.com
Do you include a receipt in the package when it's shipped? I don't want the gift recipient to see how much I've paid for their gift.
We do not include an itemized bill with costs in your shipped box. We do include a packing slip which lists the items shipped with the Home and Shipping address shown. There are no prices shown on the packing slip.
Can I pick-up my online order at a store lcoation?
Yes we do offer an "order-online, pick-up in store" option in Prince George, BC, Canada
What if I am not home when Canada Post attempts to deliver my package?
If you are not home, Canada Post will leave you a post card which indicates the parcel pick-up location nearest to you. You will have 10-15 days to pick-up your parcel from the indicated depot before they return it to us. Generally, Canada Post sends a second notification after 10 days for unclaimed parcels. If you still don't pick up your parcel at the Canada Post outlet you package will be returned to us.
What if my package is returned to you?
When we are required to re-ship your package due to an address error on your part, or failure to pick-up your parcel from a Canada Post outlet, you will be required to pay for the re-shipment of your package. To avoid this delay and cost, please ensure you give us the complete shipping address, including any apartment or units number for your house, during the checkout process. It is generally recommended to ship your parcel to a HOUSE/HOME address (vs. a business address).
What about international shipping outside of Canada?
When shipping to the United States any taxes, tariffs, duty or brokerage fees will be the responsibility of the recipient and will be handled independently of VanHorlick's.